Defects or malfunctions of the Items are removed and repaired, Items of unsuitable quality or Items of good quality having the shape, size, color, model or completeness of which the Buyer does not like, are exchanged or returned in accordance with the valid Finnish legislation.
The Buyer has the right to return the Items by notifying the Seller in writing no later than 14 (fourteen) days from the day of delivery of the Items and in accordance with the Rules and the prescribed procedure:
- The Buyer must submit a written, free-form notice of withdrawal from the contract or inform about it by e-mail, indicating the Item desired to return and its order number;
- The Buyer must return the Item to the Seller within 14 (fourteen) calendar days at the latest.
Goods can be exchanged and/or returned to the following address:
BIKKO.bike store (UAB “JW Trade”)
When the Buyer returns the Items, the following conditions must be observed:
The returned Item must be in its original, neat packaging, with unremoved and undamaged labels, untorn protective films, packaging elements, etc. (this clause does not apply in the case of returning a defective Item);
The Item must be undamaged by the Buyer;
The Item must be unused and not lose its commercial appearance (this clause does not apply in the case of returning a defective Item);
The returned Item must be in the same configuration as the one received by the Buyer;
When returning the Item, it is necessary to present its purchase document, warranty card (if it was issued) and a completed free form application.
The Seller has the right not to accept the Items returned by the Buyer, if the Buyer does not comply with the procedure and conditions for returning the Items set out in the Rules.
Regardless of the size and weight of the Item (including cases where the Item weighs more than 10 kg), the Item that the Buyer does not like due to its shape, size, color, model or completeness and which the Buyer exchanges or returns for quality assessment, exchange, repair or return, is transported by the Buyer, unless mutually agreed otherwise.
When the received Item is returned due to being wrong or low-quality Item, the Seller undertakes to pick up such Items, replace them with similar Items or cover the costs of returning the Items, if this has been agreed in advance with the Seller. In all cases, the Buyer must coordinate with BIKKO.bike before returning the received wrong or low-quality Item, to agree on the method of return-exchange and delivery of the Items. The Seller may refuse to cover the return costs or the difference to the Buyer, if the Buyer, without receiving confirmation from the Seller, used a more expensive return method or price than the Seller has used and available delivery method and price.
When returning the Items, the Buyer must indicate the address of the sender and recipient and properly pack the Items so that they are not damaged during shipping. BIKKO.bike will not refund money for the Items that were damaged during shipping. BIKKO.bike is not responsible for parcels that were sent improperly packed, with an incorrect address, nor if the parcels were lost or damaged during shipping.
After receiving the returned Items and assessing that they comply with the rules and conditions of exchange and return and the legislation of the Republic of Lithuania, the Seller undertakes to return the money paid for the Items to the Buyer within 14 days to the bank account specified in the Item Return Act. The shipping/return costs paid by the Buyer for the delivery of the Item, the additional services provided or the administration fee are not refunded, unless it is determined that the returned Item is of poor quality.