Rules for the purchase and sale of Items in the online store BIKKO.bike
1. General provisions
1.1. These Rules for the purchase and sale of Items (hereinafter – the “Rules”) determine the general conditions for using the BIKKO.bike (hereinafter – the “Seller”) store. The Rules are applied when the Buyer chooses, orders and buys the Items offered in the BIKKO.bike store or otherwise uses the services provided by the BIKKO.bike store (hereinafter – the “Items”).
1.2. The Buyer in these Rules is any natural or legal person and their authorized representative who buys in the BIKKO.bike store or uses other store services. The following persons have the right to use the BIKKO.bike store and buy from it: natural persons with legal capacity; persons who have reached the age of majority; whose capacity is not limited by court order.
1.3. By registering or placing an order, the Buyer unconditionally confirms that he/she has the right to buy in the BIKKO.bike store, has read the Rules, familiarized himself/herself with them and ticked the box next to the statement “I have read and agree to the Rules for the purchase and sale of Items in the BIKKO.bike online store”. The Rules approved at the time of the first registration apply to all orders made by the Buyer in the future until the updated Rules are published. The Buyer must familiarize himself/herself with the Privacy Policy approved and publicly published by the Seller, and check the box when registering and/or placing an order. The Buyer expresses consent or disagreement with specific ways of using the Buyer’s Personal Data in accordance with the procedure provided for in the Privacy Policy itself. After confirming familiarization with the Rules and the Privacy Policy, the Buyer undertakes to comply with them and implement them.
1.4. Together with the order of the Items submitted by the Buyer, these Rules become an agreement concluded between the Buyer and the Seller and are a binding legal document for both parties, which sets out: the rights and obligations of the Buyer and the Seller; the conditions for purchasing and paying for the Items; the procedure for the delivery and return of the Items; the parties’ responsibilities; and other provisions related to the purchase and sale of Items in the BIKKO.bike online store. The agreement is considered concluded when the Buyer forms and submits an order for Items in the BIKKO.bike store, makes payment in accordance with the procedure and terms set out in the Rules and receives confirmation by e-mail from the Seller that the Buyer’s order has been accepted and/or payment has been received.
1.5. The Buyer is not given the opportunity to place an order for Items in the BIKKO.bike store if he/she is not familiar with the Rules and/or does not agree with them. In cases where the Buyer does not agree with the Rules or a certain part of them, he/she must not order the Items in the BIKKO.bike store. Otherwise, it is accepted that the Buyer has familiarized himself/herself with and unconditionally agreed with all the Rules.
1.6. The Seller reserves the right to change, amend or supplement the Rules. When the Buyer makes a purchase at the BIKKO.bike store, the Rules valid at the time of placing the order are applied, therefore the Buyer is recommended to familiarize himself/herself with the Rules during each purchase.
1.7. The Seller does not assume any risk or responsibility and is unconditionally released from it, if the Buyer did not familiarize himself/herself with the Rules in whole or in part, although he/she was given such an opportunity.
1.8. The Seller has the right to limit the Buyer’s use of the BIKKO.bike store services or cancel the Buyer’s registration without warning, if the Buyer uses the BIKKO.bike store in violation of these Rules, tries to harm the stability and security of the BIKKO.bike store.
1.9. Online stores BIKKO.bike Trade is carried out on the territory of the Republic of Finland.
2. Processing of personal data
2.1. The Buyer can order Items in the BIKKO.bike online store in two ways:
2.1.1. When registering in the online store; before entering your personal data and obtaining an individual login username and password, which can also be used in subsequent orders.
2.1.2. By not registering on this website; before ordering the Items, every time he/she enters his/her personal data necessary for the identification of the Buyer and the proper fulfillment of the order.
2.2. After registering, the Buyer acquires individual login data (username and password) and undertakes to keep them confidential and not disclose them to any third parties. The Buyer is responsible for saving the login data provided to him, as well as for any actions (data transfer, submitted Item orders, user comments, etc.) that are performed after logging in to the BIKKO.bike store with the Buyer’s individual name and password. If the services provided by BIKKO.bike are used by a third person who has connected to the online store using the Buyer’s login data, the Seller considers this person to be the Buyer. If the Buyer loses his/her login data, he/she must immediately inform the Seller about this by mail, phone, fax, e-mail or by filling out the form for that purpose in the BIKKO.bike store.
2.3. The Buyer is responsible for the accuracy, correctness and completeness of the data provided in the registration form and/or during the order. If the data provided in the Buyer’s registration form changes, he/she must update it immediately. In no case shall the Seller be liable for damage caused to the Buyer and/or third parties due to the Buyer specifying incorrect and/or incomplete personal data or failing to change or supplement the data after they have changed.
2.4. The personal data provided by the Buyer will be processed in accordance with the European Union’s General Data Protection Regulation (EU) 2016/679, the requirements set by the Finnish Law on the Legal Protection of Personal Data, and other Finnish legal acts regulating the processing and protection of this data. When processing and storing the Buyer’s personal data, the Seller will implement organizational and technical measures that will ensure the protection of personal data against accidental or illegal destruction, alteration, disclosure, as well as against any other illegal processing.
2.5. The Buyer’s personal data will be used to: identify the Buyer; carry out the sale and delivery of the Items; issue accounting documents; return overpayments and/or money for the Items returned by the Buyer; administer debts; fulfill other obligations arising from the purchase and sale agreement; and ensure the Buyer’s ability to use other BIKKO. lt store services. The Buyer’s personal data will be processed for direct marketing purposes only in accordance with the procedure set forth in these Rules after obtaining the Buyer’s consent.
2.6. The personal data provided by the Buyer will be used exclusively by the Seller and its partners, with whom the Seller cooperates in the administration of the BIKKO.bike store, delivery of Items and/or other services related to the submission or fulfillment of the Buyer’s order. The Seller will not disclose the Buyer’s personal data to third parties, with the exception of the Seller’s partners mentioned above in this point, or when obliged to do so in cases presented by Finnish legislation.
2.7. The Buyer, in order to receive messages from the Seller or its partners or other offers useful to the Buyer, has the option to choose to receive such messages or offers sent to him/her in the registration form. If the Buyer does not wish to receive these messages, the Seller will not use the Buyer’s personal data for marketing purposes and will not send the Buyer advertising or informational messages, except for those necessary to fulfill the order submitted by the Buyer.
More detailed information about the use of personal data can be found in the BIKKO.bike Privacy Policy.
3. The moment of conclusion of the purchase and sale agreement
3.1. The purchase and sale agreement between the Buyer and the Seller is considered to be established from the moment when the Buyer, after creating a shopping cart in the online store, specifying the delivery address, choosing the payment method and familiarizing himself/herself with these Rules, clicks the “Order” button, and is valid until the total fulfillment of the obligations under this agreement. In cases where the Buyer does not agree with all or a certain part of the Rules, he/she must not place the order.
3.2. Each purchase and sale agreement concluded between the Buyer and the Seller is registered and stored in the database of the BIKKO.bike online store.
4. Buyer’s rights
4.1. The Buyer has the right to purchase Items in the BIKKO.bike online store in accordance with these Rules, the procedure established by the Seller and Finnish legislation.
4.2. The Buyer has the right to cancel the purchase and sale agreement for the Items concluded in the BIKKO.bike online store with the Seller in writing (after filling out the Item return form and by e-mail, indicating the desired Item to be returned and its order number) by notifying the Seller within 14 (fourteen) days from the day of delivery of the Item, except in cases where the agreement is concluded for:
4.2.1. Audio and visual works and phonograms on any video or audio media;
4.2.2. Sales of computer programs, if the Buyer has violated the protection of the package;
4.2.3. Sales of newspapers, magazines or other periodicals;
4.2.4. Items that were manufactured according to the Buyer’s individual order or are obviously adapted to him/her, or which, due to their nature, cannot be returned to the Buyer due to the lossof the characteristics of the Items, are perishable or have expired.
4.3. The Buyer can exercise the right provided for in Clause 1 of the Rules only if the Item is of good quality, has not been damaged or used, has not lost its value and has not substantially changed its appearance. The Rules and conditions for exchanging and returning Items are presented in Chapter 11 of the Agreement.
4.4. The Buyer’s right provided for in Clause 1 of the Rules is implemented in accordance with the “Rules for the sale of Items and provision of services when agreements are concluded using means of communication” approved by Order No. 258 of the Minister of Economy dated 17 August 2001.
5. Seller’s rights
5.1. If the Buyer tries to harm the operation and/or stable operation of the BIKKO.bike store or violates his/her obligations, the Seller may, without prior warning, limit, suspend (terminate) his/her ability to use the online store or, in exceptional cases, cancel the Buyer’s registration and is not responsible for any losses suffered by the Buyer as a result.
5.2. The Seller has the right to determine the minimum size of the Items basket at its discretion, i.e. the minimum amount, upon reaching which the Buyer’s order will be executed. The Buyer is informed about the applicable minimum purchase amount at the time of ordering or it can be seen when viewing the shopping cart.
5.3. In case of important circumstances, the Seller has the right to temporarily or indefinitely terminate the operation of the online store without a separate warning and is not responsible for any related losses of the Buyer.
5.4. The Seller has the right, without prior notice to the Buyer, to cancel its order if the Buyer, having chosen one of the payment methods provided for in Clauses 8.2.1., 8.2.3. or 8.2.4. of the Rules, does not pay for the Items or does not enter into an agreement with the leasing company within 3 (three) working days from the moment of placing the order and the day of receiving the order confirmation.
5.5. When the Buyer chooses the payment methods provided for in Clause 8.2.2. of the Rules – in cash at the time of delivery/pick-up of the Items, the Seller, in the event of uncertainty regarding the information provided in the order, may contact the Buyer by the telephone number specified in the order. In this case, the term of delivery of the Items starts counting from the day of contact with the Buyer. The Seller has the right to cancel the order without prior notice to the Buyer if the Seller fails to contact the Buyer within 3 (three) working days.
6. Responsibilities of the Buyer
6.1. The Buyer must pay the price of the Items, as well as other payments (if specified when concluding the agreement) and accept the ordered Items.
6.2. The Buyer undertakes to compensate the Seller for direct losses if they were incurred due to the Buyer’s non-compliance with the terms and obligations under the agreement.
6.3. If the data provided in the registration form of the registered Buyer changes, he/she must update them immediately.
6.4. After registering, the Buyer undertakes not to transfer his/her login data to third parties. If the Buyer loses his/her login data, he/she must immediately inform the Seller about this via the means of communication specified in the “Contacts” section.
6.5. When visiting the BIKKO.bike online store, the Buyer undertakes to comply with these Rules, other conditions clearly specified in the online store, and must comply with the requirements set forth in Finnish legislation.
7. Responsibilities of the Seller
7.1. The Seller undertakes to make efforts, creating conditions for the Buyer to use the services provided by the BIKKO.bike online store properly and with high quality.
7.2. The Seller undertakes to respect the Buyer’s privacy right to his personal information, i.e. the personal data specified by the Buyer shall be processed only in accordance with the procedure established in the Privacy Policy, Chapter 2 of the Rules and Finnish legislation.
7.3. The Seller undertakes to deliver the Items ordered by the Buyer to the address specified by the Buyer under the conditions specified in Clause 9 of the Rules.
7.4. The Seller, in the event of unavoidable circumstances, being unable to present the ordered Item to the Buyer, undertakes to offer an analogous or similar Item as far as possible, and if the Buyer refuses to accept an analogue of the Item or a Item similar in characteristics, to return the money paid by the Buyer within 5 (five) working days.
8. Item prices, payment procedure and terms
8.1. Item prices in the BIKKO.bike store and in the created order are indicated in Euros with VAT. Items are sold to the Buyer at the prices valid in the BIKKO.bike store at the time of placing the order. The price of the Items does not include the cost of delivery of the Items. Delivery costs are paid by the Buyer.
8.2. The Buyer pays for the Items in one of the following ways:
8.2.1. By bank transfer – this is an advance payment, when the Buyer transfers the money to the BIKKO.bike bank account according to the data provided in the order confirmation and the necessary details for payment:
a) using the online banking system;
b) at the nearest bank branch.
When paying for Items in this way, the Buyer must specify the unique order number provided by the BIKKO.bike system in the payment destination field.
8.2.2. In cash or by card. At the time of delivery/collection of the Items – the Buyer pays for the Items when they are delivered to him/her or at the time of collection. When picking up the Items, you must have the exact amount of cash that was specified in your order or pay by bank card. This payment method is subject to an additional cash collection fee specified in the Delivery or Payment Information.
8.2.3. Payment using the service of concluding consumer credit agreements provided by leasing companies is a payment method when the Buyer (natural person) and the leasing company enter into an agreement on the financing of the purchase of Items in the BIKKO.bike online store.
8.2.4. Payment through the Paysera payment system. After placing the order, the Buyer is directed to the Paysera payment system. In it, the Buyer needs to select the bank from which he/she wants to perform the payment transaction and confirm the pre-formed payment. The payment is completed in a few minutes.
8.3. The Buyer, paying by one of the payment methods provided for in clauses 8.2.1., 8.2.2., 8.2.3 or 8.2.4, undertakes to pay within the shortest possible period, but no longer than 3 (three) working days, from the moment of placing the order and days of receipt of order confirmation. In the aforementioned cases, taking into consideration the Seller’s right provided for in Clause 5.4. of the Rules, only after receiving the payment for the Items, the order is started and the term of delivery of the Items is calculated.
8.4. Payment is considered complete when the entire amount due is received and credited to the Seller’s bank account specified in the payment instructions. The term of delivery of the Items starts counting from the time of crediting the money in the account indicated on BIKKO.bike.
8.5. Partial payment (guarantee deposit) may be requested for some Items (more expensive, more difficult to deliver or due to other specific situations). If the Buyer refuses the purchase and sale agreement due to his/her fault, this partial payment is not returned and is reserved to compensate for the resulting losses or additional expenses.
8.6. By approving the Rules, the Buyer agrees that the documents for the purchase of Items – VAT invoices, which are also the Items warranty Coupons, if not otherwise provided together with the ordered Items – will be submitted to him/her electronically, to the e-mail address specified in the Buyer’s registration form. VAT invoices in the above-mentioned form are submitted to the Buyer no later than before the Items are handed over to him. The invoices indicate the selected Items, their quantity, discounts granted, the price of the Items, VAT, delivery charges and other necessary data and requisites, based on the legal acts regulating accounting.
8.7. The Buyer and the Seller agree that after the Buyer submits an order for the Item and the Seller confirms it, the price of the Item may change, taking into consideration the objective indicators affecting the price of the Item, such as an increase in the cost price of the Item, a technical error in the information systems, additional costs related to the sale of the Item to the Buyer. In such cases, if the Buyer does not agree to purchase the Item at a new price, any of the Parties, having notified the other Party, has the right to terminate the Item purchase and sale agreement. The parties agree that losses related to the termination of the purchase and sale agreement in accordance with the procedure provided for in this clause shall not be compensated.
8.8. The Seller reserves the right to change payment methods by announcing this in the online store.
9. Delivery of Items
When ordering Items, the Buyer can choose one of the methods of delivery of Items, specified in Clause 9/.1. of the Rules. The terms and prices of Items delivery are presented here.
9.1. BIKKO.bike stores Trade is carried out and the Items are delivered throughout the territory of Finland. The Items are delivered by the Seller or his/her authorized representative (courier). In individual cases, the Buyer can pick up the Items at the BIKKO.bike Items distribution point, BIKKO.bike stores, post office or parcel lockers.
If the Buyer chooses pick-up at BIKKO.bike stores when placing the order, unless otherwise specified, the ordered Items must be picked up no later than 3 (three) working days after the Seller informed the Buyer by e-mail and/or SMS message that the Items can already be picked up . The Items can only be collected by the person who placed the order or the person indicated at the time of placing the order. When picking up the Items, it is necessary to have a valid identity document (identity card, passport) with you and present this to the Seller’s employee.
The Buyer can pick up the Items from the post office, at the chosen branch of the postal service provider or at the terminal to which the Items will be delivered at the Buyer’s request. When sending Items in this way, it is necessary to comply with the requirements (for example, maximum weight or dimensions) specified by the post office and self-service terminals of these parcels. More detailed information is available here.
9.2. A fee is applied for the Items delivery service, which is indicated in the “Delivery” section of the BIKKO.bike store page and is valid at the time of placing the Items order. The home delivery service fee does not include delivery of heavy ordered Items – this service can be ordered additionally by the Buyer. Delivery service terms and conditions are available here. In individual cases specified by the Seller, the Items may be delivered at the Seller’s expense. The exact delivery price depends on the weight and value of the Items, so the final delivery price will be visible only after the order has been placed.
In the event of uncertainty regarding the information provided in the order, the Seller has the right to contact the Buyer using the details specified in the order.
9.3. The Items ordered by the Buyer are delivered to the address specified in the Buyer’s order. The Buyer undertakes to accept the Items himself/herself. If the ordered Items will not be collected by the Buyer himself/herself, he/she must indicate the name and surname of the person collecting the Items (recipient) and, if necessary, other data in the order.
9.4. In the event that the Buyer or recipient cannot be found at the delivery address specified in the Buyer’s order, the Seller has the right to issue the Items to any other adult at the specified address, and the Buyer has no right to make any claims to the Seller regarding the delivery of the Items to the wrong entity.
9.5. If the delivery of the Item is impossible due to the fault of the Buyer or due to circumstances that depend on the Buyer (the Buyer specified the wrong address when ordering the Item, the Buyer or the recipient cannot be found at the specified address, etc.), the Items are not sent again (except in cases where the Buyer pays additionally for the repeated delivery of the Item ), and the money for the Items is returned after deducting the delivery fee and the fee for additional services performed. In the event that a delivery fee discount was applied to the Buyer at the time of placing the order, but the delivery of the Items is not possible due to the Buyer’s fault or due to circumstances beyond the Buyer’s control, the Seller reserves the right to deduct from the amount of money to be returned to the Buyer the full amount of the Items delivery fee (valid at the time of placing the order for the Items), regardless of the discounts applied at the time of placing the order.
9.6. In all cases, the Seller is released from responsibility for the violation of the terms of delivery of the Items, if the Items are not delivered to the Buyer or are delivered late due to the Buyer’s fault or due to circumstances beyond the Buyer’s control.
9.7. The Seller will make every effort to fulfill the Buyer’s order in full, but cannot and does not provide any guarantees. Normally, the Items are delivered to the address specified by the Buyer within 1-3 working days from the receipt of payment for the Items, including their transportation and/or additional services, if the Items are in the Seller’s warehouses. The Seller does not guarantee that the Items will in all cases be delivered within the above-mentioned deadline, especially if the ordered Items are not in the Seller’s warehouses. Delivery of Items is carried out throughout the territory of the Republic of Finland.
9.8. During the delivery of the package, the Buyer or, depending on the case, the Buyer’s representative must, together with the representative of the transport company, check the condition of the package (whether it is crumpled, wet or otherwise externally damaged), the quantity, quality and assortment of the Items.
9.9. If damage to the package of the shipment is detected, but if there is no discrepancy(s) in the quantity, quality, or assortment of the Items, the Buyer or, depending on the case, the representative of the Buyer must note the violation of the package of the shipment in the data logger provided by the representative of the transport company or in the paper delivery confirmation.
9.10. If inconsistency(s) in the quantity and/or quality and/or assortment of the Items are detected, the Buyer or, depending on the case, the Buyer’s representative must not accept the shipment. In this case, the representative of the transport company, together with the Buyer or, depending on the case, the Buyer’s representative, fills out a special shipment inspection report, in which he/she notes the violations found.
9.11. After the Buyer or, depending on the case, the Buyer’s representative accepts the shipment and signs the data logger provided by the representative of the transport company or the paper delivery confirmation and notes about the violation of the package of the package, it is considered that the Items were delivered in the damaged package of the shipment, but the quantity, quality, and assortment of the Items correspond to the terms of the purchase and sale agreement, the additional services specified in the data logger or the paper delivery confirmation have been properly performed.
9.12. After the Buyer or, depending on the case, the Buyer’s representative accepts the shipment and signs the data logger provided by the representative of the transport company or the paper delivery confirmation without comments, it is considered that the Items were delivered in the undamaged package of the shipment, the quantity, quality and assortment of the Items comply with the terms of the purchase and sale agreement, additional services , specified in the data logger or on the paper delivery confirmation, have been properly carried out.
9.13. Upon delivery of the Items to the address specified by the Buyer, the Items are considered to have been delivered to the Buyer, regardless of whether the Items are actually accepted by the Buyer or any other person who accepted the Items at the specified address.
9.14. If the Items are not delivered on the scheduled day of delivery of the Items, the Buyer shall inform the Seller immediately, but no later than within 3 (three) working days after the scheduled day of delivery of the Items. Otherwise, the Buyer loses the right to submit claims to the Seller related to non-delivery or late delivery of the Items.
9.15. The Seller is exempted from responsibility towards the Buyer for damage to the Items, if the basis for the occurrence of such damage is not a manufacturing defect and for discrepancies in the quality, quantity and assembly of the Items, if these discrepancies can be determined during an external inspection of the Items.
9.16. The Items are handed over when the person receiving the Items at the place of handover of the Items presents an identity document: a passport, an identity card or a driver’s license of a new model, in order to properly identify the Buyer or his/her representatives for the purpose of agreement execution (online shopping).
9.17. The ordered bicycles are delivered in different packages/ways:
9.17.1. In standard packaging. The bicycle is sent packed in the original manufacturer’s packaging (usually with the removed front wheel, steering wheel, saddle or other additional components depending on the packaging and the technology of the individual manufacturer), which ensures the safety of the Items during storage and transportation. When purchasing a bicycle in such a package, the Buyer himself/herself or using his/her chosen bicycle mechanic must properly assemble, restrain and/or adjust it, if necessary, and prepare it for operation and use. Improper preparation of the bicycle for use may cause defects and breakdowns, for which the Buyer will be responsible.
9.17.2. In XL packaging, the bicycle is delivered packed in a quality cardboard box, the size of which is individually selected according to the size of the bicycle. The bike is assembled, adjusted and clamped before shipping, after receiving it you only need to screw in the pedals correctly, adjust the steering wheel and the seat in the right position and you can ride.
9.18 An order administration fee of EUR 1.99 applies to orders where the total amount of ordered parts and/or accessories does not exceed EUR 9.99. This point also applies if the total amount of the basket has been reduced for an already placed order (e.g. by applying discounts, withdrawals of Item(s).
9.19 Information related to the delivery of the Items and conditions is also provided in the “Delivery” section of the BIKKO.bike online store, and the information provided therein is an integral part of the Rules.
10. Item quality guarantee and expiration date
10.1. The properties of all Items sold online in the BIKKO.bike store are generally indicated in the Item description and/or technical data provided with each Item, but the manufacturers reserve the right to change the Item set without separate notice.
10.2. The Seller is not responsible for the fact that the color, shape or other parameters of the Items in the BIKKO.bike online store may not correspond to the real size, shape and color of the Items due to the characteristics of the display used by the Buyer.
10.3. The Items are provided with a guarantee of the quality of the Items’ manufacturer’s or Seller’s items valid for a certain period of time, the specific term and other conditions of which are indicated in the descriptions of such Items and/or in the user instructions (warranty card) provided with the Items.
10.4. BIKKO.bike provides a 2-year warranty for the Items sold. In individual cases, the manufacturer can provide a longer or shorter warranty period for its Items.
10.5. In the event that the Seller does not provide a quality guarantee for certain Items, the guarantee provided for in the relevant legal acts shall apply.
10.6. In each specific warranty case, you should contact the Seller or the representatives or warranty service center specified in the instructions provided with the Item.
10.7. Ordered Items (Items that are ordered specifically for the Buyer and are transported specifically from the supplier’s warehouses for the fulfillment of the Buyer’s order) cannot be returned.
10.8. In cases where, on the basis of legal acts, a certain expiration date is determined for specific Items, the Seller undertakes to sell such Items to the Buyer in such a way that he/she is given a real opportunity to use such Items until the end of the expiration date.
10.9. Information related to the warranty conditions of the Items is provided in the “Warranties” section of the online store, as well as in the instructions for use of the bicycle or other Items, and the information contained therein is an integral part of the Rules.
11. Exchange and return of Items
11.1. Items of inappropriate quality or Items whose shape, size, color, model or completeness the Buyer does not like, are exchanged or returned in accordance with the “Rules for Returning and Exchange of Items” approved by Order No. 217 of the Minister of Economy of the Republic of Lithuania dated 29 June 2001, “Rules for the sale of goods and provision of services when agreements are concluded using means of communication” approved by Order No. 258 of the Minister of Economy of the Republic of Lithuania of 17 August 2001, and other valid legal acts of the Republic of Lithuania.
11.2. The Buyer can exercise the right provided for in Clause 11.1. of the Rules 14 (fourteen) days from the day of delivery of the Items to him, informing the Seller about it in the prescribed manner.
11.3. After submitting a free written notice of withdrawal from the agreement, and prior to that by e-mail, indicating the desired return of the Item and its order number, the Buyer must return the Item to the Seller within 14 (fourteen) calendar days at the latest to the Exchange or Return of Items specified in Clause 11.7 of these Rules place
11.4. The right provided for in Clause 11.1 of the Rules can be exercised only by the Buyer who is recognized as a consumer according to the provisions of the Finnish Consumer Rights Protection Act, i.e. a natural person who declares his/her will to buy, buys and uses a Item or service to satisfy personal, family, household needs that are not related to business or profession.
11.5. When returning the Items to the Buyer, it is necessary to comply with the following conditions:
11.5.1. The Item to be returned must be in its original, neat packaging, with unremoved and undamaged labels, untorn protective films, packaging elements, etc. (this clause does not apply in the case of returning a defective Item);
11.5.2. The Item must be undamaged by the Buyer. Money will not be returned for those Items that have been damaged intentionally or due to negligence (affected by chemicals, water, open fire, high temperature, sharp objects, etc.), or if the Rules of use or storage of the Items have been violated, or the Items have been used improperly or not for their intended purpose.
11.5.3. The Item must be unused and not lose its marketable appearance (this clause does not apply in the case of returning a defective Item). When returning Items, the Buyer must indicate the sender’s address and properly pack the Items so that they are not damaged during shipping. The Seller will not issue refunds for items damaged in shipping. The Seller is not responsible for parcels that were sent improperly packed, with an incorrect address, as well as if parcels were lost or damaged during shipping.
11.5.4. The returned Item must be in the same configuration as the one received by the Buyer. In the event that at least one of the Items in the set does not meet the requirements stipulated in Clause 11.5 of the Rules, the Seller has the right to refuse to accept the returned whole set of Items.
11.5.5. When returning the Item, it is necessary to submit its purchase document, warranty card (if they were issued) and a completed free form application.
11.6. The Seller has the right not to accept the Items returned by the Buyer, if the Buyer does not comply with the procedure and conditions for returning the Items established in this article of the agreement.
11.7. Defects or malfunctions of Items are removed and repaired. Items repaired, exchanged or returned: UAB “JW Trade”, Kreivoji str. 37, LT- 78109 Šiauliai, on working days from 09.00 am. M. to 5 p.m.
11.7.1. If the Buyer purchased Items of inappropriate quality and noted this in the Items transfer-acceptance document, or the inappropriate quality of the Items is manifested by a manufacturing defect that was present at the time of purchase of the Items, or non-compliance with the specifications specified by the manufacturer, the Buyer may return the Items and, at his/her option, may demand the Seller to:
11.7.1.1. Remove the defects of the Items free of charge within a reasonable period of time, if the defects can be removed;
11.7.1.2 Reduce the purchase price accordingly;
11.7.1.3. Replace the Item by an analogous Item of suitable quality, except in cases where the defects are small, insignificant or they were caused by the fault of the Buyer;
11.7.1.4. Refund the price paid and cancel the purchase and sale agreement, when the sale of a Item of inadequate quality is a fundamental violation of the order, and the failure is not insignificant. In case of minor defects, the Item is repaired.
11.7.2. The Buyer can choose only one of the methods of protection of rights provided for in Clause 11.7.1 of the Rules. The Buyer must declare his/her choice when returning the Item.
11.8. Regardless of the size and weight of the Item (including cases where the Item weighs more than 10 kg.), the Item that the Buyer does not like due to its shape, size, color, model or completeness and which the Buyer exchanges or returns for quality assessment, exchange, repair or refund, is to be transported by the Buyer, unless mutually agreed otherwise.
11.9. When the received wrong or low-quality Items are returned, the Seller undertakes to pick up such Items, replace them with similar Items or cover the costs of returning the Items, if this has been agreed in advance with the Seller. In all cases, before returning the received wrong or low-quality Item, the Buyer must coordinate with the Seller the method of return-exchange and delivery of the Items. The Seller may refuse to cover the return costs or the difference to the Buyer, if the Buyer, without receiving confirmation from the Seller, used a more expensive return method or price than the Seller uses and can offer the delivery method and price.
11.10. If the Buyer does not like the shape, size, color, model or completeness of the purchased Item, he/she has the right, in accordance with the terms and conditions provided in Clauses 11.2 and 11.3 of the Rules, to replace it with an analogous Item. In the event that the Seller does not have similar and/or suitable Items, he/she shall return the money paid for the Items(s) to the Buyer.
11.11. If the wrong or low-quality Item was delivered to the Buyer, the Buyer must immediately, but no later than within 7 (seven) working days, inform the Seller about this by e-mail. by e-mail [email protected] or by calling the phone number +370 684 18384. The Seller undertakes at his/her own expense to pick up such Items and replace them with suitable Items. In the event that the Seller does not have the ordered Items, he/she returns the money paid for the item(s) to the Buyer. The money is returned to the Buyer within 14 (fourteen) calendar days after the Seller received the Buyer’s notice of withdrawal from the agreement, and if the Buyer’s Item is not returned to the Seller, the term provided for in this clause is calculated from the day the Item is returned to the Seller. By approving these Rules, the Buyer agrees that the money will be returned to the Buyer’s bank account, unless the Buyer and the Seller agree otherwise.
11.12. When returning the Items, the Buyer must indicate the address of the sender and recipient and properly pack the Items so that they are not damaged during shipping. BIKKO.bike will not refund money for Items that were damaged during shipping. BIKKO.bike is not responsible for parcels that were returned when improperly packed, with an incorrect address, as well as if parcels were lost or damaged during shipping.
11.13. After receiving the returned Items and assessing that they comply with the exchange and return Rules and conditions and Finnish legislation, the Seller undertakes to return the money paid for the Items to the Buyer within 14 days to the bank account specified in the Items Return Act. The shipping/return costs paid by the Buyer for the delivery of the Item, the additional services provided or the administration fee are not refunded, unless it is determined that the returned Item is of poor quality.
12. Promotions applied by the Seller
12.1. The Seller has the right to prepare and carry out various promotions at its discretion, for example, reductions in the price of Items, formation of sets, etc.
12.2. The Seller has the right to unilaterally and without prior notice change the duration, terms and conditions of the promotions or cancel them. Any change or cancellation of the terms and conditions of the shares is valid only from the moment of their execution and does not apply to purchase and sale agreements concluded before their execution. Information about ongoing promotions is available on the website of the Online Store, and it can also be provided on other information channels of the Online Store.
13. Gift Coupons
13.1. The Seller has the right to sell Gift Coupons for which the Buyer can purchase the Items sold by the Seller. Discounts do not apply to purchased Gift Coupons.
13.2. The Buyer can pay with Gift Coupons at the Seller’s showroom or when buying online, by sending a photo of the coupon to an e-mail and providing a unique coupon number during the order.
13.3. Gift Coupon(s) confirm the right of the holder of the Gift Coupon(s) to use the amount specified in the Gift Coupon(s). Holders of Gift Coupon(s) can use the services of BIKKO.bike online and physical stores belonging to the company UAB “JW Trade”.
13.4. If the purchase amount exceeds the value of the Gift Coupon(s), the Buyer must pay the difference in cash/card or bank transfer.
13.5. Gift Coupon(s) are not exchangeable for cash.
13.6. Gift Coupon(s) are valid for 6 months from the date of its (their) issuance. The date of issue is indicated on the coupon. If the Gift Coupon(s) has not been used by the purchaser or the holder within the validity period, the Coupon(s) shall thereafter be deemed to be no longer valid.
13.7. If the holder of the Gift Coupon(s) during its validity period has used the services for a lower amount than specified in the Gift Coupon(s), the paid price of the Gift Coupon(s) or its part shall not be returned to either the purchaser of the Gift Coupon(s) or the holder.
13.8. A VAT invoice will not be issued to the holder of a Gift Coupon paying with Gift Coupon(s).
13.9. If the Gift Coupon is damaged, mostly stained and illegible, the coupon is otherwise damaged, or there is no Gift Coupon number or expiration date, such a Gift Coupon cannot be used to pay for Items, and such a Gift Coupon cannot be exchanged, money for it is not refunded.
13.10. Gift Coupons are non-refundable and are not subject to a money-back guarantee.
13.11. When returning a faulty Item that is paid for with a Gift Coupon, the money for it is not non-refundable – the faulty Item can be exchanged for another Item.
14. Responsibility
14.1. The Buyer is responsible for the correctness of the data provided in the registration form. The Buyer assumes responsibility for the consequences arising from the incorrectness or inaccuracy of the data provided in the registration form, and the Seller acquires the right to demand compensation for the direct losses suffered by the Buyer.
14.2. The Buyer is responsible for the actions performed using the BIKKO.bike online store.
14.3. The Buyer agrees with the Seller that the confirmation of the Buyer’s actions in the online store with the login data (identification code) has the legal power of an electronic signature established by law (i.e. has the same legal power as a signature in written documents and is admissible as a means of proof in court). The Buyer must keep his/her login data to the online store and not disclose them, ensure that the data is known only to him/her and only he/she uses the data, not to transfer or otherwise enable other persons to get acquainted with or use the data. If there is a suspicion that the login data could have been obtained by another person, immediately notify the Seller about it, and also immediately inform the Seller about the violation or disclosure of the login data to the online store. All actions performed using the Buyer’s identification code are considered to be performed by the Buyer, and the Buyer assumes full responsibility for the consequences of such actions.
14.4. The Seller is released from any responsibility in cases where the losses arise because the Buyer, regardless of the Seller’s recommendations and his/her obligations, did not familiarize himself/herself with these Rules, although he/she was given such an opportunity.
14.5. The Seller is not responsible for the information provided on the websites of other companies, even if the Buyer accesses these websites through the links in the Seller’s online store.
14.6. In the event of damage, the guilty party compensates the other party for the direct losses incurred due to its fault.
15. Exchange of information
15.1. The Seller sends all messages and otherwise contacts the Buyer to the e-mail address or phone provided in the registration form.
15.2. The Buyer sends all messages and questions to the contact means and addresses specified in the “Contacts” section of the BIKKO.bike store.
16. Final Provisions
16.1. These Rules are drawn up in accordance with Finnish law.
16.2. The relationship arising on the basis of these Rules is governed by Finnish law.
16.3. In the event of damage, the guilty party compensates the other party for direct losses in accordance with the procedure and grounds established by Finnish law.
16.4. All disagreements arising from the implementation of these Rules shall be resolved by negotiation. In case of failure to reach an agreement, disputes are resolved in accordance with the procedure established by Finnish law.
by the General Data Protection Regulation (EU) 2016/679 of the European Union